Privacy Policy

(1) For us, Anymate Me GmbH, Weyertal 109, 50931 Cologne (hereinafter referred to as "Anymate Me", "Anivision", or "we"), the protection and confidentiality of your data is of utmost importance. The collection and use of your personal data takes place exclusively within the framework of the statutory provisions of applicable data protection laws. With this privacy policy, we inform you about which personal data we collect when you use our website and SaaS platform, and for what purposes the data is used.

(2) You can use our platform as a browser-based online service. Below, we inform you about the nature, scope, and purpose of processing personal data when using our website, including all subpages. Personal data refers to any information that can be personally related to you, such as your name, email address, year of birth, and usage data.

(3) The data controller pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is:
Anymate Me GmbH, Weyertal 109, 50931 Cologne, Germany
Email: [email protected] or [email protected]

(4) When you contact us by mail, email, or via the contact form on our website, the data you voluntarily provide (e.g., first and last name, email address, phone number, company, and role—such as Brand, Agency, Creator/Influencer, Marketing Team, etc.) will be stored by us to process your request and answer your questions. We delete this data once storage is no longer necessary or restrict its processing if statutory retention obligations apply.

(5) To provide our services, we occasionally rely on contractually affiliated external service providers (e.g., for IT hosting, AI generation, customer service, or marketing). These providers are carefully selected, regularly reviewed, and contractually bound to process data solely according to our instructions and in compliance with the GDPR. If data is transferred to third countries outside the European Union, we ensure it is safeguarded by appropriate measures, such as the EU-US Data Privacy Framework or the European Commission's adequacy decisions.

(1) You have the following rights regarding your personal data:

• Right to information and access,
• Right to rectification or erasure,
• Right to restriction of processing,
• Right to object to processing,
• Right to data portability.

(2) You also have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data. The competent authority for us is: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia, P.O. Box 200444, 40102 Düsseldorf, Email: [email protected].

(1) You can use our website via browser directly on your PC, tablet, or smartphone.

(2) When you visit the website purely for informational purposes, we collect the following technically necessary data to display our website and ensure its stability and security (Legal basis: Art. 6 (1) (f) GDPR):

(3) In addition, cookies are stored on your device when you use our platform. Cookies are small text files that make the platform more user-friendly and effective. We use transient cookies (e.g., session cookies deleted when you log out) and persistent cookies (automatically deleted after a set duration). You can configure your browser to reject cookies, though this may restrict platform functionality.

(4) We also use HTML5 storage objects, which do not have an automatic expiration date. You can prevent their use by activating private browsing mode.

Your personal data will only be disclosed to third parties without your explicit prior consent in the following cases:

(1) If you have given your consent to process your data, you can revoke it at any time.

(2) Where we base the processing of your personal data on a balancing of interests (Art. 6 (1) (f) GDPR), you may object to the processing. If you exercise such an objection, we ask you to state the reasons.

(3) You can inform us of your objection or revocation at:
By mail: Anymate Me GmbH, Weyertal 109, 50931 Cologne
By email: [email protected] or [email protected]

(1) Google Analytics: We use Google Analytics to analyze and improve platform usage (Legal basis: Art. 6 (1) (f) GDPR). Information generated by cookies is usually transmitted to Google servers in the USA. We utilize the "_anonymizeIp()" extension, ensuring IP addresses are truncated to exclude personal identification.
Google is certified under the EU-US Data Privacy Framework. You can prevent data collection by installing the browser plug-in: tools.google.com/dlpage/gaoptout.

(2) Hotjar: We use Hotjar to better understand user needs (e.g., time spent on pages, clicked links) and optimize our service. Data is stored in pseudonymized profiles and is not used to identify individual users. You can opt-out here: www.hotjar.com/legal/compliance/opt-out.

(1) Social Media Links: We link to our profiles on Instagram, Twitter, and LinkedIn. Data is only transferred to these platforms if you click the respective links. LinkedIn, Meta, and Google are certified under the EU-US Data Privacy Framework.

(2) YouTube Videos: We embed YouTube videos in "extended data protection mode." Data is only transmitted to YouTube when you play the videos.

(1) With your consent, you can subscribe to our newsletter via a double-opt-in process. We store your IP address and times of registration to verify your consent.

(2) We use Mailjet (Mailjet SAS, Paris, France) to send and analyze newsletters. Mailjet evaluates reading habits (e.g., open rates, clicked links) using web beacons to help us tailor content. You can unsubscribe at any time via the link in the emails.

(1) ElevenLabs (AI Voice Generation): To provide the core AI voice generation functionality of the Anivision platform, we use ElevenLabs. Text prompts and audio inputs provided by you are transmitted to ElevenLabs for generating synthetic voiceovers. Processing is required to fulfill our SaaS services (Art. 6 (1) (b) GDPR).

(2) Canva: We use Canva (Canva Pty Ltd., Australia) for graphic design support. Data may be transferred globally; Canva US Inc. is certified under the EU-US Data Privacy Framework.

(1) We use Google Meet, Calendly, and Google Forms for online meeting bookings, user surveys, and contact requests.

(2) When you contact us or book a demo, we collect your name, email, company, position, your specific industry segment (e.g., E-commerce Brand, Developer/Tech, Investor), and your inquiry. This is done based on your explicit consent
(Art. 6 (1) (a) GDPR). Calendly and Google are certified under the EU-US Data Privacy Framework.

To securely store and manage your data, we utilize the following cloud providers. All of these providers are certified under the EU-US Data Privacy Framework (Legal basis: Art. 6 (1) (a) or (f) GDPR):

To request a refund, users must contact our support team via email. All refund requests are reviewed on a case-by-case basis.

Refunds are calculated based on actual usage. The value of any used credits or services will be deducted from the total subscription price.

Refund eligibility:

• Pro Plan: Refund requests must be submitted within 14 days of the initial purchase.
• Business Plan: Refund requests must be submitted within 30 days of the subscription start date and are subject to usage evaluation.

Additional terms:

• Refunds are issued to the original payment method.
• Processing times may take up to 5 business days.
• We reserve the right to deny refund requests in cases of misuse or excessive consumption of services.